Customer loyalty is an incredibly invaluable resource, especially when budgets and spending are tighter than ever. While it might be difficult to land new customers right now, it's essential to invest in the customers you have now. Gaining that trust will not only strengthen your relationship with that customer, but it will also help you to develop content to reach new customers in the future. But it all starts with loyalty. Personalized content is an excellent tool to support that loyalty, but you need to know what your customers expect from you.