How good are you at customer profiling?
America is such an awesome place for so many reasons. People are passionate no matter where you go whether it is down to the local Walmart store, on the slopes of Vail or in the Streets of New York. Often people the …
Pet Peeve – Real Estate Agents Attitude to Customer Service
Who else finds it hard to fathom that only 15 years ago, real estate agents actually believed in customer service.How times have changed! Speaking to a real estate agent at Lemon Baxter today, I was appaulled at how little they care about …
Small business wins again.
If a week is anything to go by, then I had better get a move on. Dragging my tail, procrastination and falling asleep on the job, just won't cut the mustard - as they say.A new way of looking at things has …
Customer service… we all need to work at it
Every small businesses have customers and one thing we all know, is that if we don’t provide the service they expect, they will go elsewhere. …
Qantas – The Smug Airline
Over the years, I have had wondered how and why Qantas has remained so successful. …
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