The use of chatbots and AI in customer service and marketing
Chatbots and AI have revolutionized the way businesses interact with their customers. In customer service, chatbots can provide 24/7 customer support, bridge the gap between customer and first-time visitor, answer customers’ queries, and even handle complex issues by integrating with human agents. …
Why is customer loyalty important? Here’s why….
Your best asset…customer loyalty. Customers create purpose for brands and determine what they do and rather them depending on you, we the brand depend on them. Attracting customers is possibly the hardest part of running a business. However, being able to keep …
What is Advocacy Marketing?
Take a moment to think back to a time when you purchased a product that you were really satisfied with. Did you tell your friends and family? Did you post something on social media? Advocacy marketing is an inexpensive yet effective marketing …
How a Chatbot Can Redefine Your Customer Service
Chatbots are here to usher in a new era of customer service! Are you ready? Customer service agents will always be needed for the human element of customer conversations, but a chatbot can greatly assist your customer service team. Customer service agents …
What Does Good Customer Service Look Like?
Customer service is often the dividing line between what makes a company work and what doesn’t. But what exactly is good customer service? Consider your interactions with employees at hotels or restaurants. When we have a bad experience at these establishments, it’s …
5 Ways to re-invent your customer’s experience
Technology by itself is not a disruptor. It's not being customer-centric that threatens businesses, and that will never change. …
Four Ways to Promote and Maintain Brand Trust
The trust fall. It’s the ultimate team building exercise. The test of exactly how much you can rely on the people around to no let you unflatteringly crash to your detriment. …
4 Reasons You Should Use Click to Chat for Your Website
Just like technology has grown and changed over time, so has customer service. …
4 Reasons Why Businesses Should Be Surveying Their Target Audience
The problem we often see today is the lack of knowledge businesses have when it comes to knowing their target audience. When asked, 50% of businesses feel that they don’t know their target audience. This is a crippling statistic for the fact …
How to Achieve Best-In-Class Customer Service
How often have you received an automated text from your Telcommunications company, when you could have actually done with some personal service? In telecommunications, where SMS, VMS and social media platforms have taken hold of the way we communicate, it seems that …
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