Call Design – Contact Center | Professional Services | Technology

Call Design

Call Design specialises in workforce optimisation, workforce management solutions and consulting. The company uses a consultative approach to understand the specific requirements of its clients and design unique, custom-made solutions that align with their needs.

Working across contact centres, professional services and technology, Call Design provides solutions that help clients improve workforce management and service delivery. Its approach is based on understanding each client’s requirements before creating tailored solutions that support their operations.

Call Design’s expertise in workforce optimisation and workforce management helps position the company as a valuable partner for organisations that need practical support, technology solutions and consulting in the contact centre space.

Call Design Rebranding and Messaging

Marketing Eye was contacted by Call Design to design and develop the overarching branding and redesign its service delivery messaging. The rebranding became a key element in supporting a successful communication campaign and helped create increased interest in the Call Design suite of products and services.

The redesign included marketing assets that helped inform clients about Call Design’s tailor-made services, knowledge and expertise. These assets supported clearer communication and helped present the company’s workforce management solutions in a more professional and consistent way.

Call Design Marketing Campaigns

More recently, Marketing Eye developed weekly blog content and social content to grow Call Design’s brand awareness. This ongoing content helped communicate the company’s expertise and maintain a stronger presence with its audience.

Marketing Eye also created several EDM campaigns to launch virtual events and a weekly forum where customers could ask questions. These campaigns helped support engagement, communication and awareness around Call Design’s services.

Through rebranding, service delivery messaging, marketing assets, blog content, social content and EDM campaigns, Marketing Eye helped position Call Design as a leading WFM solution provider for contact centres across the globe.