As a contact center professional, you must be aware that the contact center industry is rapidly expanding. In such a progressive industry, where customer interactions are frequent, capturing potential leads and converting them into loyal customers is the ultimate goal. The sales funnel is the key to achieving this, and when combined with effective marketing strategies, it becomes a powerhouse for driving success. So let’s unveil the secrets of the sales funnel and explore the click-worthy marketing strategies that can help your contact center become a success.

In the high-stress world of contact centres, where customer interactions are frequent and often challenging, retaining top talent is a critical factor in achieving success. Employee retention not only saves costs associated with recruitment and training but also plays a significant role in maintaining high service quality. In this blog, we will explore the importance of retention in contact centres and how marketing strategies, along with industry associations, can contribute to this crucial goal.

Marketing, as we know it, is changing at an unprecedented pace. With the rise of technology, the influence of social media, and the shifting sands of culture, the landscape of marketing is undergoing a profound transformation. As we step into a new era, it's crucial to consider the perspective of Generation Z, the demographic cohort born between the mid-1990s and the early 2010s. Gen Z is the first generation to grow up entirely in the digital age, and they bring a unique viewpoint to the evolving marketing landscape.

The emergence of online communication has given rise to a distinct language: emojis. While B2C brands have readily embraced this trend, using emojis extensively in their social media content, emojis have expanded beyond their initial boundaries. They have transformed into a universal language that transcends geographical and demographic constraints. Their exceptional ability to convey emotions, simplify intricate concepts, and infuse a human touch into digital interactions is undeniable. However, the question remains: Can these small symbols find a place in the realm of B2B, an arena often characterized by formality and professionalism? The answer lies in striking a delicate balance between maintaining professionalism and fostering relatability.

A blog is a wonderful tool for strengthening SEO strategy by improving website visibility to search engines. According to HubSpot, having blogs on the website tends to increase up to 434% more indexed pages. In addition, B2B blogs also assist companies in actively engaging with target audiences.