How to Create an Engaging Experience

Get the full picture of your audience

If you are going to build more engaging content, you need to understand who you are engaging with. Understanding each part of your audience – intent, behavior, and interests – is the only way to fully see the entire picture of your audience. With a marketing platform, you can create multi-dimensional audience segments to find a deeper level of personalization that will foster deeper brand loyalty. A platform can build different personas for your audience and shape their experience based on their interests. When you add an item to your Amazon wish list, you will usually see ads for that item (or relative items) pop up in social media ads or get

Utilize your real-time audience data

Once you have a complete picture of who your customers are and what they want, you can begin to utilize the data that you’ve obtained. Update your audience segments accordingly so that each segment is seeing messages that are specific and timely to them. Part of the idea about segmentation is that your audience will receive the exact information that they need at exactly the right time. If you are using generalized or stale information, it results in a disengaged audience. The best way to engage with disengaged audiences is to provide solutions for the issues that they are facing. The data you collect will give you an idea of what solutions your customers need as well as what they are interested in purchasing.

Activate your audience segments

The only way to get real value out of your audiences is by activating your audience segments. When you segment your audiences, you need to stick to that segmentation plan throughout your marketing and advertising branches. When you use different platforms for each department, there could easily be conflicting or overlapping information for the same customers. Your marketing team wants to build loyal customers, but you don’t want to waste that loyalty by spamming everyone with the information they aren’t interested in.