Marketing Eye

Blog Author Mellissah Smith - Page 62

Mellissah Smith

Mellissah Smith

Mellissah Smith is a marketing expert, author, writer, public speaker and technology innovator. Having worked with more than 300 companies across technology, medical device, professional services, manufacturing, logistics, finance and health industries, Mellissah has a well-established reputation as an experienced marketing professional with more than 20 years experience. As the founder and managing director of Marketing Eye, she has taken the company from startup to a multi-million dollar enterprise with offices in Australia and the US. Mellissah is also the Editor in Chief of Marketing Eye Magazine, a quarterly magazine that cover marketing, entrepreneurship, travel, health and wellbeing. #mellissah #marketingeye


Before writing this, I thought long and hard. My first concern was the relevance of this to my journey that I share on this blog. The second is because you either love Angelina Jolie or you hate her. No one seems to be indifferent.

I don’t write about celebrity for the simple reason that I don’t think any celebrity, sports star, politician or business person is better than the person sitting next to them – they simply have chosen different jobs. I have never been in awe of anyone in particular, although there are quite a few people I respect immensely – but those people, I know well.

I never have my photograph taken with a person considered a “celebrity” at a party, event, dinner party or social gathering - I simply don’t see the point. I possibly will never see them again, so why would I want a reminder of someone I don’t know? Is it so I can show my children (if I ever have any) or friends that really matter, that I stood next to a celebrity for a photo?

So, to call one a role model feels kind of weird – but in this particular case it is justified – for me at least.

Angelina Jolie has it all. She was born into a pedigree Hollywood family, growing up in Hollywood with wealth and influence. She attended her first Oscars as her father’s date when she was just 13 – her first real taste of light bulbs flashing and photographers yelling “look here”, “look at me”, “Angelina”. It must have been daunting, but today, I am sure it is like water of a ducks back.

She started modeling and acting quite young starring alongside her father in Lookin’ to Get Out (1982), but it wasn’t until her first major film role in Hackers and television films George Wallace and Gia (both award winning roles for Jolie) that she started to become known.

By her Oscar winning performance in Girl, Interrupted in 1999, she had the public mesmerized.  This film was followed by Lara Croft: Tomb Raider, The Cradle of Life, Mr and Mrs Smith, Wanted, Salt, The Tourist, A Mighty Heart, Changeling and her directorial debut in In the Land of Blood and Honey.

Where I first noticed her is when she was publicized as having a vile around her neck with her then husband Billy Bob Thornton’s blood carefully safeguarded inside.

Your bounce rate may come second in your book to other metrics such as number of visits or page views on your website, but it is something that many small businesses can leverage if they put it to the forefront.

After checking the Marketing Eye google analytics account yesterday, as I do every day, I paid special attention to how the website bounce rate was going. I had just been to a number of my client's google analytics accounts and noticed that theirs ranged from 35 percent to 80 percent - depending on whether they allow Marketing Eye to do their SEO and invest in creating content to drive connections.

For those who are uncertain what a bounce rate is, it simply is a record of the "bounce" that occurs when a visitor goes to your website, reads a page or looks at a page, then leaves your website. A "bounce rate" is the percentage of total visitors that come to your website that then bounce off of it.

Theoretically, the lower your website's bounce rate, the better your conversion rate, or at least the higher the potential conversions, because more of the people who visit your website like what they see, and click around on your content. 

According to Weidert Group, 'a good bounce rate would be anything under 50-60 percent. A large factor influencing bounce rate is what kind of page you're looking at and what the content is on that page. If a page links to other pages, say, products you make or services , then a bounce rate of above 60 percent wouldn't be out of the norm.'

Tuesday, 05 November 2013 14:44

Why you can't do business with liars

Today, as I was making a post on Facebook with one of my marketing blogs, I noticed a headline from one of my friend's wives: "I lied to my child."

Apparently, as I read further, she had lied to her child by saying that she couldn't wait until her 5 year old started school, when really she knew that she would miss her dearly and would prefer for her small, adorable young daughter to continue to stay home.

There are many types of lies, but statistics show we all tell several lies per day, often without realizing it.

Lying is so common, yet for many of us including me, it drives us crazy.

Tuesday, 05 November 2013 08:28

Rules of the Red Rubber Ball

Last night I had the opportunity to attend an event at JWT Atlanta, the best experiential marketing company in Atlanta and one of the most experienced and creative agencies in all of the US.

They put together events every other month, bringing together people from the marketing and advertising industry.

I really enjoy going to their events as they have quality speakers and as a company, JWT Atlanta is as inspiring as any of the people that they have present. Their office space is uber creative and their people, so much fun, that even I want to go and work there.

Yesterday's speaker was Kevin Carroll, the founder of Katalyst. To say that he is inspirational, passionate and above all, a game-changer is an understatement.

Monday, 04 November 2013 08:42

My world is getting a little more clearer

I realized on the weekend that I have been fooling myself. In my mind, I have told myself that everything is fine and as it should be - but the reality is that it isn't. There are things that are not being done or are not going ahead at the rate I would like them to - and that's just my personal life. 

In business, its a huge mistake as a small business owner to not be on your game. I put things that pop up, to the way-side - and pretending that they never happened. Constantly, make other things priorities over things that should be at the top of the list and I still don't trust my gut instinct - because if I did, my life would be easy.

We are all in this game to win; whether it is creating a lifestyle business, building an international empire or making huge profits. 

Humbled by an employee discussion in our Atlanta office, I was pleasantly surprised that given the hypothetical situation of winning the lotto, all employees said that after a brief holiday, they would want to come back to work at Marketing Eye.

The engagement level on a day-to-day basis in our Atlanta office is very high – not to say, other offices are not the same. Company culture is everything and there are many reasons why it has a direct impact on bottom line.

There are a number of lessons learned from having a start-up in Atlanta that is inherently different from other offices we have.

The first being that all employees have chosen each other

Usually, a senior manager or myself makes the ultimate choice on who is going to join the team and in what capacity. Instead, in Atlanta, I have been over-ruled twice, and both times, I had to put my hand up and say that my choice would have been wrong for the team.

There is not a small business on the planet that hasn't heard of Twitter, yet many are still failing to execute a social media strategy that cleverly integrates Twitter as a social media platform designed to connect and communicate key messages.

Co-founder Jack Dorsey, a 36 year old tech titan, and now CEO of small business payment technology, Square, has built his billions on knowing what small businesses want and need. Square is the fastest growing small business payments technology in the world today, and through his small business meetings in Town Halls throughout the US, Canada and Japan, #letstalk, he is educating small business owners to talk and support each other, rather than work alone.

Five years ago, I was invited to play in a Pro-Am on the Gold Coast, and as a casual golfer, realized that I needed some coaching to ensure that I didn't embarrass myself.

Marketing automation has the fastest growth of any CRM-related segment in the last five (5) years and there is a reason why. Senior management have been desperate for years to have a clear picture of sales pipeline performance, which until marketing and sales automation came along, was unheard of - in a real sense. There were many inferior solutions in the market, but none that really hit the nail on the head quite like marketing automation.

Interestingly, after speaking with a number of marketing automation vendors in the past few weeks, it has become apparent that there is one clear contender for the top marketing automation spot - and that is Marketo.

Sunday, 20 October 2013 22:30

The ocean is full of surprises

I find inspiration in the most unusual places and at times that I never expect.

It still amazes me that every single day how much I learn. My thirst for information is insatiable to the point that I continually go out in search of new learnings.

Yesterday, as I sailed out onto the ocean, just on the skirts of Melbourne, Australia, I was in awe at how much I learnt from a couple of people who without knowing it, are continually teaching me new things. 

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